• Service Desk Support Technician

    Job Locations US-MD-Fort Meade
    Clearance Requirement
  • Overview

    Vykin Corporation is currently looking for an experienced Secret cleared Service Desk Support Technician to join our team in Fort Meade, MD.  We are a small defense contracting company that is veteran owned servicing the US Department of Defense. The successful candidate will receive competitive wages, health plans and the opportunity to join a small company that still believes every employee counts.


    • Provide ticketing support and routing for a multitude of networks and programs.
    • Provide systems administration support in a virtualized Windows Server/Client environment, to include creating new domains, managing AD, DNS, creating and editing Group Policy, creating scripts to automate processes, managing databases, creating failover clusters, etc.
    • Resolve Tier 1&2 issues and work with Tier 3 system and network engineers in developing an evolving coalition support framework.
    • Assist with performing STIG and IA compliance actions, rectify IAVAs.
    • Intrinsically monitor a varied virtual network and develop/modify thresholds and alerts as required for better preemptive analysis.
    • Update and manage various services and software, routinely conference with service vendors to leverage maximum capacity of current services.
    • Optimize network and virtual systems operations for cost-effectiveness and resource utilization.
    • Troubleshoot, configure, and manage network and cryptographic devices.
    • Produce and edit documentation on internal processes, create user guides for deploying and using services



    • High School diploma and a minimum of two (2) years of experience working in a Network Control Center/Help Desk environment.
    • Minimum of three (3) years of experience performing service desk functions or IT support. 
      • Knowledge and experience with virtual environment support.
    • An active in-scope Secret clearance. 
    • DoD 8570 IAT level II compliance required. 
    • At least one industry standard technical certification related to Information Technology support, e.g. Microsoft, Cisco, etc.
    • ITIL v3 Foundations certificate (or the ability to obtain within 60 days of starting).


    • Minimum of eight (8) years of experience in the IT field supporting DoD customers

    Working Conditions

    The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.  The work location is a government facility located on a military installation in Fort Meade, MD supporting a DoD customer.  The successful applicant will be working for and reporting directly to the prime contractor or the DoD customer as appropriate.


    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.


    Vykin Corporation is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.


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