Network Control Center Coordinator

US-MD-Fort Meade
Clearance Requirement
Top Secret

Overview

Vykin Corporation is currently looking for an experienced Top Secret cleared Network Control Center Coordinator to join our team in Fort Meade, MD.  We are a small defense contracting company that is veteran owned servicing the US Department of Defense. The successful candidate will receive competitive wages, health plans and the opportunity to join a small company that still believes every employee counts.

Responsibilities

  • Utilize Windows Active Directory for user creation, permissions, group policies, etc. and determine what is applied
  • Access Windows servers remotely for trouble shooting
  • Utilize basic VMWare vSphere Client 
  • Cisco router and switch troubleshooting
  • Brocade router and switch troubleshooting
  • Access remotely router/switches for troubleshooting
  • Answer trouble calls and make new trouble tickets in GTMS (Remedy)
  • Responsible for determining when issues need to be escalated to third level support
  • Compile analysis of trouble tickets to provide monthly trending reports
  • Monitor status of open tickets and report progress at weekly operations meeting with the customer
  • Build briefing slides concerning trouble ticket progress as required

Qualifications

Required:

  • High School diploma and a minimum of two (2) years of experience working in a Network Control Center / Help Desk environment
  • Minimum of one (1) year of experience troubleshooting routers/switches AND/OR server maintenance 
  • Minimum of one (1) year of experience utilizing Remedy and VMWare vSphere Client 
  • An Active in-scope Top Secret clearance 
  • Dod 8570 IAT level II compliance required (e.g. CompTIA Security+CE
  • ITIL v3 Foundations Certificate (or the ability to obtain within 60 days of starting)
  • Ability to work a flexible shift schedule

Preferred:

  • Minimum of eight (8) years of experience in the IT field supporting DoD customers
  • One of the following IT certifications: CompTIA Network+, CCENT, MS VMWare 08/12

Working Conditions

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.  The work location is a government facility located on a military installation in Fort Meade, MD supporting a DoD customer.  The successful applicant will be working for and reporting directly to the prime contractor or the DoD customer as appropriate.

  

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

 

Vykin Corporation is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.


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